Terms of Service

Sendvant is invite-only. We create every account ourselves after reviewing the Client’s business, website and how its subscriber list was collected. Submitting a request through our website does not create an account or any obligation for either party. We may decline any request without giving reasons.

Accounts are for the Client’s own business only. You may not resell, sublicense or provide Sendvant to third parties, or use it to send email on behalf of businesses other than your own.

You are responsible for all email sent from your account and for complying with all laws that apply to it, including the EU General Data Protection Regulation (GDPR), the ePrivacy Directive as implemented in the recipient’s country, and Bulgarian law. In particular, you must:

• send marketing email only to people who gave you prior, specific and documented consent to receive it;
• follow our Acceptable Use & Anti-Spam Policy, which forms part of these Terms;
• send only from domains you own and authenticate in Sendvant, and identify your business clearly in every email;
• keep a privacy policy on your website that explains how you use your customers’ data for email marketing, and provide its address in Sendvant so it is linked from your emails;
• keep your login credentials confidential and tell us immediately about any unauthorised use of your account.

To protect recipients and the reputation of our sending infrastructure, Sendvant applies daily sending limits that grow gradually, suppresses addresses that bounce or complain, and automatically pauses sending when an account’s hard-bounce rate reaches 5% or its complaint rate reaches 0.1% over a rolling seven-day window.

We may review the content and recipients of email sent through Sendvant, and we may pause, limit or suspend sending, or terminate an account, without prior notice if we reasonably believe that it breaches these Terms or the Acceptable Use Policy, harms recipients, or puts our infrastructure or our email service providers at risk. Where possible we will explain the reason and how sending can be resumed.

For the personal data of your subscribers and customers that you bring into Sendvant (“Client Data”), you are the controller and Sendvant is the processor. We process Client Data only on your documented instructions and for the purpose of providing Sendvant, under the data processing terms agreed with you, which follow Article 28 GDPR.

Client Data is hosted in the European Union (Amazon Web Services, region eu-north-1, Stockholm). Our sub-processors are listed in our Privacy Policy. We apply appropriate technical and organisational measures, including encryption in transit and at rest, access control and logging.

When you connect an online store (for example Shopify), we import only the data needed to send and measure email, and we honour the store platform’s data-erasure requests automatically.

You keep all rights to your content and Client Data. You grant us the limited rights needed to host, process, render and send it on your behalf. You can export your data while your account is active. After the account ends, we delete Client Data within 90 days unless the law requires us to keep it longer.

Fees for Sendvant, if any, are set in the separate service agreement between you and Sendvant. These Terms do not create any payment obligation on their own.

We work to keep Sendvant available and secure, but we provide it “as is” and do not guarantee uninterrupted operation or that every email will be delivered, since delivery also depends on recipient mailbox providers. We may change or improve features at any time.

To the extent permitted by law, neither party is liable for indirect or consequential losses, lost profits or lost data, and our total liability under these Terms is limited to the fees you paid for Sendvant in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability for intent, gross negligence or anything that cannot be limited by law.

You will indemnify us against claims, fines and costs resulting from email you sent in breach of these Terms, the Acceptable Use Policy or applicable law.

You may stop using Sendvant at any time by telling us. We may end your access with 30 days’ notice, or immediately for a serious breach under section 3.

We may update these Terms. We will tell Clients about material changes by email at least 14 days before they take effect. The effective date at the top of this page shows the current version.

These Terms are governed by the laws of the Republic of Bulgaria. Disputes are settled by the competent courts in Sofia, Bulgaria.

BM Tech Company EOOD, Ovcha Kupel 1, bl. 604, entr. D, fl. 5, apt. 71, 1618 Sofia, Bulgaria. Email: martintankov@sendvant.com, phone: +359 888 419 335.